Welcome to Mingren Jewelry’s Frequently Asked Questions
We’ve compiled answers to some of the most common questions our clients ask, designed to help you better understand our products, services, and the shopping experience. If your question isn’t answered here, please don’t hesitate to contact us via Contact Us Page.
Product Authenticity & Quality
1. Are your gemstones natural? Do they come with certificates?
Yes, all gemstones at [Your Brand Name] are natural. All our precious gemstones (such as diamonds, sapphires, rubies, emeralds, etc.) come with a GIA (Gemological Institute of America) international authoritative certificate. GIA is the world’s most respected gemological laboratory, ensuring the quality and authenticity of your purchased gemstone.
2. Is your jadeite natural A-grade? Does it come with certificates?
Yes, we guarantee all our jadeite is natural A-grade (Type A), free from any artificial treatment or enhancement. Our jadeite is exclusively sourced from Myanmar. Most of our jadeite pieces are accompanied by official Chinese gemological certificates (e.g., NGTC), which you can verify online.
GIA certificates are globally recognized standards for gemstone grading, especially for diamonds. Chinese gemological certificates (like NGTC) hold high authority in Asia, particularly in the field of jadeite identification.
Verification: * GIA Certificates: Each certificate has a unique report number that you can verify online on the official GIA website: https://www.gia.edu/report-check-landing
* Chinese Certificates: Each certificate typically has a unique verification code or QR code that you can verify online on the official website of the issuing laboratory ([Link to relevant Chinese Lab Verification page: https://www.ngtc.com.cn/).
4. What metal materials do you use for your jewelry?
We use only high-quality precious metals. Our jewelry is primarily crafted with 18K solid gold (75% pure gold) and 925 sterling silver (92.5% pure silver) for enduring luster and comfortable wear.
Ordering & Payment
5. What payment methods do you accept?
We accept various secure and convenient payment methods, including PayPal, Visa, Mastercard, American Express, and other major credit cards.
6. What currencies do you support for display and payment?
Our website supports displaying prices in multiple currencies. You can select your preferred currency (USD, GBP, CAD, AUD, SGD, MYR, etc.) to browse product prices. Final payment will typically be processed in your chosen currency.
Shipping & Delivery
7. Do you offer international shipping?
Yes, Mingren Jewelry provides secure and reliable global delivery service worldwide.
8. How long does delivery take? Is tracking available?
We offer express shipping services, typically delivering within 3-10 business days after dispatch (depending on the destination country). All orders come with full tracking information, allowing you to monitor your shipment’s status in real-time.
Yes, to ensure your precious jewelry arrives safely, all our orders are fully insured.
10. Will I need to pay customs duties and taxes?
Product prices do not include destination country import duties, taxes (e.g., VAT/GST), or customs clearance fees. These charges are the responsibility of the recipient and will be collected upon delivery. We recommend consulting your local customs office for specific fees before placing an order.
Returns & Refunds
11. What is your return policy?
We offer a 3 day hassle-free return policy. If you are not completely satisfied with your jewelry purchase, you may request a return within [X] days of receiving your order. The item must be in its original condition, accompanied by all original packaging and certificates.
12. How do I initiate a return?
Please contact our customer service team at Contact Us Page with your order number and reason for return. We will provide you with detailed instructions and the return address. Upon receiving and inspecting the returned item, we will process your refund.
Jewelry Care
13. How should I care for my jewelry?
We recommend cleaning your jewelry regularly with a soft cloth and avoiding exposure to harsh chemicals. When not wearing, store it in a separate jewelry box to prevent scratching. More detailed advice specific to different materials (18K gold, sterling silver, gemstones, jadeite) can be found on our product pages or in accompanying care guides.
General Information
14. How can I contact your customer service?
You can reach our customer service team via:
* Email: hello@mingrenjewelry.com
*WhatsApp: +12022504085
* Live Chat: Click the chat icon at the bottom right of our website.
* Our team is available to assist you during our business hours: Monday -Friday, 9 AM – 5 PM, EST.
15. How will my jewelry be packaged?
At Mingren Jewelry, we understand that the unboxing experience is an integral part of receiving your treasured piece. All our jewelry is presented in luxurious, elegant packaging, designed to protect your item and elevate your experience. Each piece comes nestled in a velvet pouch and or bespoke jewelry box, accompanied by all relevant GIA or Chinese certificates, and a care guide / brand story card]. This ensures your jewelry arrives in pristine condition, ready for gifting or personal adornment.
Didn’t find it?
Contact us directly: hello@minrenjewelry.com
